South Essex the location of choice for outsourcing

Ventrica outsourcing contact centre Southend-on-SeaSouth Essex is fast emerging as a preferred location for both 'in-house' and outsourced back office functions for finance businesses involved in Business Processing Outsourcing (BPO), Shared Services and Contact Centre operations.

Southend-on-Sea is home to leading outsourcing contact centres and BPO services providers Converso and Ventrica. Ventrica is a fast growth business who has recently…

  • Secured an exclusive partnership with the UK’s leading retirement housebuilder, McCarthy and Stone
  • Won the prestigious Direct Commerce Association award for outsourced customer service
  • Received a Silver Award for ‘Best Outsourcing Partnership’ at the European Contact Centre & Customer Service Awards

Fast growth business expansion

Ventrica, founded in 2010, has enjoyed huge growth expanding to 200 people and a 50% growth in turnover last year. Their growth is set to continue, they have recently secured an exclusive partnership with McCarthy and Stone which will further see the company grow.

“We are delighted to see Ventrica growing as a business. In just a few years it has gone from a new business start-up to a successful company with an international client base. Ventrica is taking an entrepreneurial lead which we hope many others will follow.”

Rob Tinlin, Southend-on-Sea Borough Council’s Chief Executive

Award winning back office services

Ventrica outsourcing contact centre Southend-on-SeaVentrica recently won the prestigious Direct Commerce Association award for outsourced customer service. The award was won for Ventrica’s work with specialist footwear company VivoBarefoot for whom it provides multi-channel and multi-lingual customer services that has resulted in increased e-sales of 300%.

Ventrica chosen for their expertise and scalability provide a centralised UK customer service hub to VivoBarefoot in all its territories. Since then VivoBarefoot has trebled its unit sales across their ecommerce channels in the UK, Europe and USA and with the introduction of multi-lingual speakers has seen a 90% increase in sales conversion levels.

“The value of knowledge that Ventrica provides shouldn’t be underestimated. They recruit a high quality of personnel.”

Paul Walker, Head of E-Commerce, VivoBarefoot

This is the second award that Ventrica has won this year, after receiving a Silver Award for ‘Best Outsourcing Partnership’ at the European Contact Centre & Customer Service Awards for its work with nationwide on-line 24/7 estate agent, Purplebricks.com.

London Essex UK Finance Corridor

The London-Essex UK Finance Corridor – extending from the City eastwards into Essex – has attracted leading financial services business seeking to combine reduced costs with fast transport access to London.

The London-Essex UK Finance Corridor delivers benefits for IT Finance businesses seeking the optimal UK location: reduced costs, skilled people and academic expertise, all combined with fast data and transport connectivity to London’s global finance hub. 

Ventrica will be hosting a UK Contact Centre Forum event on 26th November in Southend. See here for more information. 

Corinne Hearne
Corinne Hearne

Inward Investment Manager (London-Essex UK Finance Corridor)

+44 (0) 7702 900667

Biography

With over 25 years’ experience in the Financial Services and Global Relocation industries, Corinne has developed an extensive, specialist, commercial network and has successfully supported projects focused on the strategic development and growth of both overseas and UK companies in business, professional and financial services sectors.